BLOG

The three words most consumers use to describe their very best shopping experiences are fast, convenient and personalized. But those experiences are few and far between. Think about your last shopping experience; what was it like? Slow service? Inexperienced retail associates? Long lines? Those are, by far, the three most common complaints. Here are 3… Read the whole post…….

In any business, customer service is a top priority. Shockingly, most retailers are still missing the market, and are losing out on thousands of customers because they don’t understand what buyers really want. New survey results, from more than 1,000 consumers, detail an opportunity for retailers to break away from the pack and improve sales… Read more

In Retail, the introduction of new, disruptive technologies redefines core systems, including payments and supply chain, and repositions everyone on equal footing. Retailers should stop shying away from digital options and learn to embrace them. Here are three things to add to  today’s retail presence to capitalize on digital disruptions: First Thing’s First – There is a seemingly… Read more

What makes the BIG difference when it comes to creating a great customer experience? I’ve worked with many senior management teams at leading brands and had a chance to “look under the covers” at how great brands create durable customer loyalty.

Here’s a great selection of 17 of my favorite retail articles that I think represent the latest trends in retailing and illustrate how some leading retailers are taking advantage of them to reinvigorate their businesses and brand:   1.IBM Institute for Business Value survey of 26,000 consumers, January 2013, January 15 2013, 2. 2013 GfK Futurebuy… Read more