Gary has been quoted in a number of articles and has authored articles on a number business and industry media. Below are a few samples. For a more complete list, keep scrolling down.
2017 MEDIA
- The Record: Gary quoted in, “Stores popular, but they need to do more, survey says” February 14, 2017
- Apparel: Gary quoted in, “Disappointing Shopping Experiences Cost Retailers $150 Billion” February 14, 2017
2016 MEDIA
- Chain Store Age: Gary quoted in, “Study: Retail personalization efforts not connecting with shoppers” May 31, 2016
- BAI Banking Strategies: Gary quoted in, “Evolution of the Branch” October 24 2016
- CustomerThink: Gary quoted in, “Are You Delivering Cross-Channel Personalization? Learn What Under Armour and Saks Are Doing Right” September 26, 2016
- Retail Info Systems: Gary authored the article, “Balancing Technology and Experience in the Store of the FutureAugust 22 2016
- Loyalty360: Gary authored the article, “Turning Obstacles into Opportunities: The Future of In-Branch Banking Customer Experiences” July 1, 2016
- Retail Minded: Gary authored the article, “Complete the Promise of the On-Demand Economy with Personalized Attention” June 6, 2016
- Retail Customer Experience: Gary quoted in, “Survey: Big disconnect between retailers, consumers in play” June 6 2016
- BizReport: Gary quoted in, “Study: Customer experience falling short” June 1 2016
- Chain Store Age: Gary quoted in, “Study: Retail personalization efforts not connecting with shoppers” May 31 2016
- The Financial Brand: Gary quoted in, “Bricks or Clicks? Which Banking Channel Do Consumers Want More?” April 19, 2016
- TotalRetail: Gary authored the article, “Personalization: How Retailers FulFill the Promise of the On-Demand Economy” April 8, 2016
- RetailDIVE: Gary featured in the article, “Beyond walls: How retailers can bring back the magic of shopping” February 2, 2016
- BizReport: Gary quoted in, “Retailers beware – consumers have set in-store experience bar even higher for 2016” January 25, 2016
- Warc: “Customers demand prompt service” January 22, 2016
- Chain Store Age: “Survey: Retailers falling short on in-store service” January 13, 2016
- WWD: “Think Tank: Introducing ‘Web-lash,’ Retail’s Next Revolution” January 1, 2016
2015 MEDIA
- Deposit Accounts: Gary quoted in, “10 Things You Might See From Your Bank in 2016” December 21, 2015
- Customer Think: Gary featured in the article, “Consumers Can Research a Company and Schedule Appointments Faster and Easier” December 10, 2015
- Business Wire: Gary quoted on personal connections with consumers in banking, “TimeTrade Times up with Verint to Help Banks Deliver Superior Customer Service” December 8, 2015
- The Financial Brand: Gary quoted in, “Banks Frustrate Consumers Who Want a More Personal Experience” September 22, 2015
- Business Insider: Gary shares what he looks for in job candidates, “Tech CEO shares the 3 most important things he looks for in job candidates” June 5, 2015
- Business Wire: Gary quoted on consumer preferences, “Study: 85% of Consumers Prefer to Shop at Physical Stores vs. Online” May 18, 2015
- Entrepreneur: Gary featured in article, “7 Strategies for Kicking Your Startup Into High Gear” April 2, 2015
2014 MEDIA
- Forbes: Gary featured in, “How Target Stands Out Among Its Discount Store Competitors” August 28, 2014
- Business News Daily: Gary discusses sales team, “Want to Improve Sales? Listen to Your Team” July 30, 2014
- Business Wire: “TimeTrade Becomes a Sponsor of the Dojo Foundation” July 15, 2014
- Chain Store Age: Gary authored the article, “Three Ways Retailer Can Capitalize on Digital Disruptions.” June 30, 2014
- Mashable (May 9, 2014): Gary quoted in, “The Smart Way to Shrink Your Retail Footprint”
- April 24, 2014: The Street: Gary quoted in article, “Bank Wait Have 75% of Customers Complaining”
- April 22: Gary featured in, “Wake-Up Call for Retail Banks: How Long Will Customers Wait?” Business Wire
- April 7 – Gary authored guest commentary on retail industry, “Why Your Customers Are Leaving Empty-Handed (And What to Do About It).”
- March 28 – Gary interviewed in podcast from Adrian Swinscoe, “Everyone can create a ‘Genius Bar’ customer experience.”
- February 27 – Gary quoted in CMS Wire article entitled “The Future of Customer Service: Predictive, Personalized.”
- February 25 – CMS Wire: Gary featured in article: “TimeTrade’s COO Reveals the Top Retail Trends”
- February 18 – The Credit Union Times quoted Gary on mobile banking apps in “Mobility Matters: The Mobile Banking Tune-Up.”
- January 14, 2014, American Banker: TimeTrade featured in Needham BankAdds Book-a-Banker Feature to Website
- January 8, 2014, American Banker: TimeTrade’s customer, Needham Bank, featured in, “Banks’ Appointment Booking Tools Latest Wrinkle in Branch Transformations”
2013 MEDIA
- December 11 – “Q&A with TimeTrade’s Gary Ambrosino” Interview with Gary and Brian Girvan of Ascent Venture Partners
- December 6 – “Three Ways to Win Over Reluctant Shoppers” article authored by Gary in Chain Store Age.
- November 30, 2013, STORES: TimeTrade featured in, “Appointment booking capabilities give retailers a customer service edge”
- November 18 – Gary interviewed for article in Toys and Games Magazine entitled: “Shoppers Pick Service Over Price”.
- October 9, 2013 – Gary featured in Boston Business Journal: “TimeTrade reports breakout year as big retailers flock to ‘customer experience tech'”
- October, 3, 2014, 1to1 Media: TimeTrade featured in “Product and Price Step Aside, Personalization is King”
- October 3, – com: Retailers Struggle to Crack the Customer Experience Code…” Gary quoted in article discussing the growth of online shopping and how to improve the customer experience.
- September 26 – “Happy Customers Key to Boosting In-Store Sales”, in Business News Daily.com, Gary is quoted on the challenges of showrooming and price matching.
- September 25 – Gary quoted in “Retailers Say a More Personalized Customer Experience is Still Missing” that appeared on org.
2012 MEDIA
- August 6, 2012 – Technology Communication & News: “TimeTrade to Support Apple Produts”, quoted Gary in article.
- July 17, 2012 – com Gary quoted in article announcing the launch of online scheduling by 3 major retailers. “Best Buy, Staples, Nordstrom unveil online scheduling.”
- January 19, 2012 – TMCnet: Gary quoted in article, “TimeTrade Showcases Online Self-Service Appointment Scheduling Solutions.”
2011 MEDIA and Earlier
- December 11, 2011 – Stores Magazine: Gary featured in article entitled: “The Apple-ization of Retail”.
- January 7, 2010 – Gary interviewed by Boston Business Journal on TimeTrade’s new business model, “TimeTrade CEO says switch to SaaS has paid off.”
Other
- Fierce Retail (November 24, 2014) interviewed Gary for a story on retail Black Friday: “Black Friday predictions: longer hours, bigger promotions, e-commerce gains”
- Forbes (September 2, 2014) interviewed Gary for a story on the retail industry: “How Target Stands Out Among It’s Discount Store Competitors.”
- Business News Daily quoted Gary and TimeTrade in an article on improving the sales process: “Want to Improve Sales? Listen to Your Team.” July 31, 2014
- MarketWatch – Wall Street Journal, (June 26, 2014) Press release “Software and Technology Companies See 25% Increase in Sales Efficiency with TimeTrade’s Demo-Scheduling Application”
- Business Week (May 16, 2014) Gary featured in story, “The Smart Way to Shrink Your Retail Store”.
- S. News and World Report – Gary featured in article on banking industry, “Why You Hate Your Bank”
- Forbes (September 22, 2013), Gary interviewed by Karstan Strauss about why happy customers buy more and the way retailers are working to make this happen in the article, “It’s the Customer, Stupid.”
